Support

Alarms & reliability

My alarm didn’t go off

Please check the following, then re-open ShiftKal so it can refresh:

• Notifications and alarm permission are granted (iOS Settings → ShiftKal).
• Your phone’s sound is on and the volume is up.
• A Focus or Do-Not-Disturb mode isn’t silencing alarms.
• The phone is charged and Low Power Mode isn’t blocking background refresh.
• The shift and its alarm are shown in the app for the day you expected.

For safety-critical wake-ups, always keep a backup alarm — see our Terms of Use.

Scanning a rota

The scan misread a shift

You can edit any shift on the review screen before creating alarms, and tap a day to fix just that shift. If a rota is hard to read, a clear, well-lit photo with your row or name visible helps a lot. You can always add shifts by hand instead — that never uses a scan.

I’ve used up my scans

AI scanning uses your plan’s monthly allowance. You can add shifts manually any time without using a scan, or buy an extra scan pack in the app.

Sync & new phones

Move my shifts to a new iPhone

Sign in with Apple in ShiftKal (Settings → Account) on your current phone, then sign in with the same Apple Account on the new one — your schedule comes straight back. If you never signed in, your shifts live only on the old phone.

My other device isn’t updating

Make sure both devices are signed in with the same Apple Account and are online, then open ShiftKal on each. Settings → Account shows when it last synced.

Sharing your schedule

Share with family or friends

Sign in with Apple, then create a share link in the app and send it by Messages, email, AirDrop, or QR code. The person you invite installs ShiftKal, opens the link, and signs in with Apple to see your shifts read-only. Notes and pay are never shared.

The link says it’s closed, full, or no longer accepting people

The owner may have closed the link, reached the viewer limit, or the invite period has ended. Ask them to reopen the invite or send a new link.

Stop sharing with someone

In the app’s sharing screen you can remove a person or close the link entirely — they lose access straight away. Viewers can also unfollow a calendar or mute its notifications.

Subscriptions & billing

Manage or cancel

Subscriptions are billed through Apple. To view, change, or cancel: open the iOS Settings app → tap your name → Subscriptions → ShiftKal. Deleting the app does not cancel a subscription.

Restore purchases

On a new device, open ShiftKal and use “Restore purchases” so your subscription and any scan packs are recognised.

Refunds

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Privacy & your data

Delete my account and data

If you signed in with Apple, open ShiftKal → Settings → Account → Delete account. This permanently erases your schedule, shares, and account from our servers and from that iPhone. Just deleting the app does not remove data synced to your account.

If you never signed in, your shifts live only on your device — deleting the app removes them. To delete the anonymous records tied to your installation (subscription/entitlement and any analytics), email andrew@xboostapp.io with the subject “Data deletion request”, or send the request from the app (Settings → Feedback) so we can match it to your records. See the full Privacy Policy.

Opt out of analytics

Email andrew@xboostapp.io with the subject “Analytics opt-out” — or send it from the app (Settings → Feedback) so we can match it to your installation — and we’ll stop anonymous analytics for it.

Still stuck?

Email andrew@xboostapp.io with a short description and, if you can, a screenshot. We read every message.